Friday, April 24, 2009

REAL customer service

Last night Joe and I had 8:00 tickets to the BSO, and our goal was to squeeze in dinner with ambiance, if possible, in 45 minutes. We blew into Abacrombie across from the Meyerhoff at 7:15 with no reservation, expecting to be stressed to the last second before our show started.


We told the hostess about our 8:00 commitment, and the rest was cake. We were seated immediately, and water and bread appeared in seconds. Our rockstar server from our visit in the FALL swooped down to our table and said, "Welcome back, guys!" We were floored that he remembered us and seemed so genuinely excited at our return.

We frequent lots of spots in Baltimore, and some often enough where we'd expect staff might naturally recognize us. However, this server had such a keen eye for his customers that he filed us away for months. Bonus, he was rocking lavendar patent leather shoes.

The amuse bouche was a chilled tomato soup served in a thumbnail glass. Immaculate. Praised it up and down so they'll make it a menu item.

He had our salads and grilled artichoke out to us within 3 minutes of ordering. Prosecco was on the table as soon as we said the word. The staff quietly dropped off the bill shortly after the entrees arrived so that we wouldn't be waiting on them to get us anything.

The pastry chef sent out two chocolate truffles covered in Chinese five spices for dessert. Melted in our mouths. We were done with our meal in 30 minutes, leaving us 10 minutes to slowly sip our bubbly before walking across the street at 8:00. Time to breathe.

For the smoothness and appreciation for our time restraint, we will definitely return to Abacrombie soon. Kudos to a seamless staff who make you want to brag about them.

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